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What do our users want?
(2013-02-01) Putniņa, Aija; Samuleviča, Evita
Libraries, as everything else have to change in the time. And our changes are affected by our users. Yet do all of us know the main needs for our users? What exactly our users are looking for and what are they finding in libraries? All academic libraries definitely are searching for answers to these questions. And staff of the Library of University of Latvia also tries to find out what are the main needs of our users. The main user group in the Library of University of Latvia are students, so the poster finds the answers to questions that are directed towards the students. The poster will answer to four questions: how can we involve students in the life of the library, how can we to inform university students about the possibilities what library offers, what are the student main needs, what they may expect from us in the future. Questions of the poster are based on the example of the Library of the University of Latvia, but the ideas will be useful not only in libraries in Latvia and Baltic States, but also around the world. Our user’s satisfaction and attitude is important not only in daily work and communication, but it also affects the library strategy, university policy documents and financing.