The European Business excellence model and its improvement
Date
2020
Authors
Veselova, Andzela
Journal Title
Journal ISSN
Volume Title
Publisher
University of Latvia
Abstract
Nowadays the practice of self-assessment is the strategy recommended by the EFQM Excellence Model
for organizations aiming for improvement on organizational performance. Rigorous self-assessment helps large, small
and medium companies work more efficiently, and it is a comprehensive, systematic and regular exercise for the
evaluation of companies’ activities and results.
Today’s customers have higher requirements than ever before. Therefore, in order to be competitive in the twenty first century, organizations need to improve continuously, meet the standards of excellence in quality and performance.
One of the ways to achieve excellence is the use of Business Excellence Models.
The aim of the research is to investigate the improvement possibilities of the performance quality assessment in
Latvian enterprises basing on EFQM business excellence model. The hypothesis states that the improving of the
EFQM business excellence model used in the performance quality assessment in Latvian companies by including
important topical criteria and integrating them into conventional criteria of the model could drive the company to
higher level of excellence. The tasks are the following: to study the principles of European business excellence model;
to provide the assessment and verification the assumptions included in the EFQM business excellence model with
author’s improvements by Latvian and foreign business excellence and quality experts; to draw the conclusions and
make proposals.
Description
Keywords
European Business excellence model , improvement , assessment , Research Subject Categories::SOCIAL SCIENCES::Business and economics