From Design to Service Design, and Co-production
Date
2019-05-27
Authors
Zarina, Solvita
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Abstract
This paper focuses on interdisciplinary approach to finding similarity of problems and their solutions, how both governmental institutions and designers can deal with service and social design, co-creation and co-production. The paper provides an empirical analysis of several case studies, one of which was a co-production session held by CITADEL Team and students of the Computing Faculty, University of Latvia. The Conclusion part marks a possible future scenario, involving in co-production the students from design, as well as other relevant departments, thus helping to engage young citizens, and at the same time future professionals in a better delivery of public services.
Description
This paper was presented at the KU Leuven Public Governance Institute IIAS Study Group on ‘Coproduction of Public Services’ seventh annual conference, Leuven, Belgium, 28 May 2019.
Keywords
Research Subject Categories::SOCIAL SCIENCES , design , co-production , design thinking , user experience
Citation
This paper focuses on interdisciplinary approach to finding similarity of problems and their solutions, how both governmental institutions and designers can deal with service and social design, co-creation and co-production.